Privacy Policy
Twin Built Carpentry and Joinery (“We”, “Us”, or “Our”) is committed to protecting Your privacy and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how We collect, use, disclose, and protect Your personal information and outlines Your rights under Australian law. By using Our services or Website, You agree to the collection and use of information as described in this Privacy Policy.
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Interpretation and Definitions
Interpretation
Words with capitalised letters have specific meanings as defined in this section, regardless of whether they appear in singular or plural form.
Definitions
- Account: A unique account created for You to access Our Service or parts of it.
- Affiliate: An entity that controls, is controlled by, or is under common control with Us.
- Company: Refers to Twin Built Carpentry and Joinery, Canberra, ACT.
- Cookies: Small files placed on Your Device by a website to track browsing activity.
- Country: Refers to Australian Capital Territory, Australia.
- Device: Any device capable of accessing the Service, such as a computer, smartphone, or tablet.
- Personal Data: Information about an identified or identifiable individual.
- Service: Refers to the Website and services provided by Twin Built Carpentry and Joinery.
- Usage Data: Information automatically collected when using the Service.
- Website: Twin Built Carpentry and Joinery’s website, accessible from https://www.twinbuilt.com.au/
- You: The individual or entity accessing or using the Service.
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Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may collect personally identifiable information, including but not limited to:
- Name
- Email address
- Phone number
- Address (including State, Postal Code, and City)
- Usage Data
Usage Data
Usage Data is automatically collected and may include:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Time spent on pages
- Diagnostic and technical data
Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to improve Your experience. Cookies can be managed or disabled in Your browser settings. For more information, refer to Our Cookie Policy on the Website.
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Legal Basis for Processing Personal Data
We collect and process Personal Data for purposes including:
- Providing and maintaining Our services.
- Managing Your account and interactions with Us.
- Fulfilling contracts and legal obligations.
- Sending updates, offers, and relevant service communications (with Your consent).
- Analyzing service usage and trends to improve offerings.
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Your Rights Under Australian Law
You have the following rights under the Privacy Act 1988:
- Access: Request access to the Personal Data We hold about You.
- Correction: Request corrections to inaccurate, incomplete, or outdated information.
- Erasure: Request deletion of Your Personal Data unless We have a legal obligation to retain it.
- Complaints: Lodge complaints about how Your data has been handled.
To exercise these rights, contact Us at
twinbuiltcarpentryandjoinery@outlook.com
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Retention of Your Personal Data
We will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:
- Transactional data will be retained for seven years as required by tax laws.
- Other data will be deleted within 12 months of service completion unless required for legal or security purposes.
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Data Security and Breach Notifications
We implement commercially reasonable security measures to protect Your Personal Data. However, no method of online transmission or storage is 100% secure. If a notifiable data breach occurs, We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the **Notifiable Data Breaches (NDB) Scheme**.
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Sharing Your Personal Data
We may share Your information with:
- Service Providers: To facilitate services on Our behalf.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
- Legal Authorities: When required to comply with legal obligations.
- With Your Consent: For any other purpose with Your explicit permission.
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Children’s Privacy
Our Service is not intended for individuals under the age of 15. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us to remove it.
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Cookies Policy
We use Necessary Cookies, Functional Cookies, and Performance Cookies to improve Website functionality. You can manage cookie preferences via browser settings or the Cookie Settings link on Our Website.
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Links to Other Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their policies.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. For significant changes, We will notify You via email or Website notifications.
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Complaints Process
If You have concerns about how We handle Your Personal Data:
1. Contact Us at twinbuiltcarpentryandjoinery@outlook.com.
2. We will acknowledge Your complaint within five business days.
3. We aim to resolve complaints within 30 days.
4. If unsatisfied, You may escalate the issue to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
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Contact Us
If You have any questions about this Privacy Policy, please contact us:
- By email: twinbuiltcarpentryandjoinery@outlook.com
